Health Oversight in Neuss District, Rhine Region
In the district of Rhein-Kreis Neuss, North Rhine-Westphalia, the health department takes a proactive approach to ensure the quality of care provided by hospitals and private clinics. The head of the department of health management and oversight, Nadine Broisch, leads this initiative.
The hospital oversight aims to work collaboratively with healthcare facilities to maintain a high level of patient satisfaction. When a complaint is received, the team, supported by experienced administrative staff like Maike Render, investigates the matter thoroughly.
Complaints may range from issues such as inadequate hygiene, defective equipment, organizational problems, and other inconveniences. If necessary, the team may visit the hospital to gather more information.
The hospital oversight does not work against hospitals but seeks a joint effort to address and resolve issues. Once the team contacts the affected hospital, they work together to find solutions and support the hospital in optimizing processes.
In the event that a complaint remains unresolved or is particularly serious, patients can escalate their concerns to external bodies such as the Medical Service of Health Insurance (Medizinischer Dienst der Krankenversicherung, MDK) or the State Health Authority (Gesundheitsamt) in North Rhine-Westphalia.
Hospitals in the region are required to have a formal patient complaints management system, which documents and resolves complaints regarding care or administrative issues. For internal investigations, hospitals typically have complaint officers or patient advocates who mediate and investigate concerns.
Under the North Rhine-Westphalia Hospital Act (Krankenhausgesetz NRW) and patient rights laws, hospitals are mandated to uphold transparency and respond to complaints in a timely manner. Hospitals also comply with standards from accreditation bodies like KTQ or ISO, which require documented complaint procedures and quality management.
If you wish to submit a complaint or tip, you can reach the hospital oversight team by phone at 02181 / 6 01 54 80 or by email at [email protected]. A power of attorney from the person who filed the complaint is initially required.
The Rhein-Kreis Neuss takes all complaints seriously and investigates each individual case. The team is committed to maintaining the highest standards of care and ensuring patient satisfaction in the district.
In collaboration with hospitals, the hospital oversight team works towards improving the care provided, addressing issues like inadequate hygiene, defective equipment, and other medical-conditions that may impact health-and-wellness. When necessary, this team may escalate unresolved complaints or serious issues to external bodies such as the Medical Service of Health Insurance or the State Health Authority in North Rhine-Westphalia.
