"Discover an unwanted insect in your meal? Rapidly record the issue using the QR code and lodge a complaint straight away. Here's a guide."
The Food Safety and Standards Authority of India (FSSAI) has rolled out a new initiative to ensure the safety and quality of food consumers purchase. This innovative system, known as the Food Safety Connect, allows customers to file complaints about food quality or cleanliness in restaurants, hotels, cafes, and food outlets.
The Food Safety Connect system is a digital, transparent, and empowered mechanism designed to make it easy for consumers to report food safety issues. To use the system, customers simply need to scan a QR code displayed at the establishment, which is linked directly to the Food Safety Connect mobile app or web portal. This allows consumers to instantly lodge complaints related to food hygiene, packaging, quality, or misleading information.
Key features of the Food Safety Connect system include mandatory QR code display at food businesses, consumer empowerment through the app, a wide scope for complaint filing, and transparency and accountability. Food businesses must prominently display their FSSAI license number along with the QR code at billing counters, dining areas, websites, and on online delivery platforms. Customers can use the Food Safety Connect app (available on Google Play Store) or the corresponding website to file grievances, track complaint status, and verify the authenticity of the food business license.
Complaints can cover various issues such as stale food, presence of insects or fungus, poor cleanliness, incorrect labeling, and overall food safety violations. The system ensures complaints reach the authorized officials directly, promoting quicker action and encouraging food outlets to maintain better hygiene and quality standards.
The Food Safety Connect Portal can be accessed at https://foscos.fssai.gov.in/consumergrievance. This initiative aims to provide faster resolution and accountability for food safety complaints. The QR code or app link is expected to be available in dining areas, on restaurant websites, and online food delivery platforms.
The Food Safety Connect system encourages consumers to actively participate in monitoring food safety. The FSSAI has stated that the aim of the initiative is to secure National Food Safety and bring every citizen onboard to share their concerns. By empowering consumers, the system aims to encourage establishments to maintain higher standards.
The Food Safety Connect mobile app also allows consumers to share their concerns about food safety violations, track the authenticity of Food Business Operators (FBOs) License/Registration Certificate, and view related articles/videos on food safety. The initiative promotes transparency in the process of registering and resolving food safety complaints.
In conclusion, the Food Safety Connect system provides a simple, digital, transparent, and empowered mechanism for consumers to report food safety issues conveniently and hold food businesses accountable. The system aims to ensure the safety and quality of food for all consumers in India. For more information about consumer rights and the redressal mechanism available, visit the FSSAI's official website.
The Food Safety Connect mobile app extends its scope beyond filing complaints, allowing consumers to track the authenticity of Food Business Operators (FBOs) License/Registration Certificate and view related articles/videos on food safety. This digital system is designed to align with the health-and-wellness and lifestyle sectors, as it promotes transparency in the food-and-drink industry and encourages establishments to maintain higher standards for the safety and quality of food. By utilizing the Food Safety Connect system, consumers can play an active role in securing their own health and wellness, as well as the health and wellness of the larger community.
